Privacy Policy

1. Introduction

Welcome to Mid Town Dental Clinic ("we," "us," or "our"), located in Deira, Dubai. We are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, safeguard, and share your personal and medical data when you visit our website or use our dental services, in compliance with the laws of the United Arab Emirates (UAE) and the Dubai Health Authority (DHA).

2. Information We Collect

To provide you with the best possible dental care, we may collect the following types of information:

• Personal Identification Information: Name, Emirates ID, passport details, date of birth, gender, and nationality.
• Contact Information: Email address, phone number, and residential address.
• Medical Data: Dental history, medical conditions, current medications, allergies, and X-ray records.
• Financial Information: Billing details, insurance provider information, and payment records.
• Digital Data: IP address, browser type, and cookies when you navigate our website (midtowndentalclinic.ae).

3. How We Use Your Information

We use the information we collect for the following purposes:

• To register you as a new patient and manage your appointments.
• To provide accurate medical diagnoses and tailored dental treatments (such as veneers, implants, etc.).
• To process payments and coordinate with your health insurance provider.
• To communicate with you regarding appointments, follow-ups, and post-treatment care.
• To comply with legal obligations mandated by the DHA and UAE Ministry of Health.

4. Data Sharing and Disclosure

Your privacy is our priority. We will never sell your personal information. We may share your data only in the following circumstances:

• Third-Party Dental Labs: For the fabrication of custom prosthetics (like E-max veneers, crowns, or bridges). Only necessary clinical details are shared.
• Insurance Providers: For billing, claims processing, and approvals.
• Legal Requirements: If required by law, subpoena, or to comply with DHA audits and regulations.

5. Data Security

We implement strict administrative, technical, and physical security measures to protect your personal and medical data against unauthorized access, alteration, or disclosure. All digital patient records are stored on secure servers with encrypted access.

6. Your Rights

Under UAE data protection laws, you have the right to:

• Request access to your personal and medical records.
• Request correction of any inaccurate or incomplete data.
• Withdraw consent for marketing communications at any time.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Any updates will be posted on this page with an updated revision date.